Cookie Policy
Understanding how we use cookies to enhance your browsing experience on our natural wellness platform
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to the website owners. These files contain information that is transferred to your device's hard drive and are stored there for varying periods.
At Natural Wellness Solutions, we use cookies to improve your user experience, analyze site traffic, and personalize content. This comprehensive policy explains what cookies we use, why we use them, and how you can control them to protect your privacy.
Our approach to cookies reflects our commitment to transparency and user empowerment. We believe you should have full control over your data and understand exactly how your information is being used to enhance your wellness journey.
Types of Cookies We Use
We categorize our cookies based on their function and lifespan to give you complete clarity about how we enhance your browsing experience
Essential Cookies
These cookies are necessary for our website to function properly and cannot be switched off in our systems.
- • Security and authentication
- • Shopping cart functionality
- • User preference storage
- • Load balancing
Performance Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information.
- • Page visit analytics
- • Error tracking
- • Usage patterns
- • Performance optimization
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization features.
- • Language preferences
- • Location settings
- • Accessibility options
- • Content recommendations
Targeting Cookies
These cookies may be set through our site by our advertising partners to build a profile of your interests.
- • Marketing campaigns
- • Social media integration
- • Interest-based advertising
- • Content personalization
Third-Party Cookies
These cookies are placed by trusted third-party services that appear on our website.
- • Google Analytics
- • Social media plugins
- • Chat widgets
- • Payment processors
Storage Duration
Cookies are categorized by how long they remain on your device after being set.
- • Session: Deleted when browser closes
- • Persistent: Remain until expiry date
- • Common duration: 30 days to 2 years
- • User-controlled deletion available
How We Use Cookies
Understanding the specific purposes and benefits of our cookie implementation for your wellness journey
Website Functionality
Cookies enable core website features that are essential for your shopping experience, including secure login, product recommendations, and personalized wellness content delivery.
- • Secure user authentication and sessions
- • Shopping cart and wishlist management
- • Checkout process optimization
- • Product browsing and search history
- • Wellness preference rememberance
Performance & Analytics
We use cookies to analyze website performance, identify improvement opportunities, and ensure our wellness platform meets your needs effectively.
- • Page load time monitoring
- • User journey analysis
- • Conversion rate optimization
- • Error detection and reporting
- • Mobile responsiveness metrics
Personalization
Cookies help us deliver a customized experience that aligns with your wellness goals and preferences, making your visit more relevant and enjoyable.
- • Wellness program recommendations
- • Content customization based on interests
- • Regional availability of products
- • Language and accessibility settings
- • Wellness milestone tracking
Marketing & Advertising
Targeted cookies enable us to show you relevant wellness products and content that match your interests and support your health journey.
- • Product recommendation algorithms
- • Retargeting for wellness programs
- • Cross-device behavior tracking
- • Marketing campaign effectiveness
- • Social media integration
Security & Compliance
Security cookies protect your data and transactions while ensuring compliance with privacy regulations and maintaining website integrity.
- • Fraud prevention measures
- • Secure payment processing
- • GDPR compliance tracking
- • Data breach protection
- • Privacy preference management
Customer Support
Support cookies enhance our ability to provide personalized assistance and maintain conversation context during your wellness consultation.
- • Live chat session management
- • Customer service history
- • Support ticket correlation
- • FAQ preference tracking
- • Wellness consultation context
Third-Party Services
We partner with trusted services to enhance your experience, and they may set their own cookies
Google Analytics
We use Google Analytics to understand how visitors interact with our wellness platform and improve user experience.
Privacy Policy: Google Privacy Policy
Payment Processing
Secure payment processors handle transactions and may use cookies for fraud prevention and payment security.
Providers: Stripe, PayPal, and other PCI-compliant payment gateways
Customer Support
Live chat and customer service tools use cookies to maintain conversation history and provide personalized support.
Services include Zendesk, Intercom, and similar support platforms
Email Marketing
Email service providers may set tracking cookies to measure campaign effectiveness and user engagement.
Services include Mailchimp, Constant Contact, and similar platforms
Social Media
Social media platforms may set cookies when you interact with our social sharing buttons or login through social accounts.
Platforms: Facebook, Twitter, Instagram, LinkedIn, and YouTube
Content Delivery
CDN services optimize content delivery speed and may use cookies for load balancing and security.
Services include Cloudflare, AWS CloudFront, and similar providers
Managing Your Cookie Preferences
You have full control over how we use cookies on your device. We believe in empowering you to make informed decisions about your data and privacy preferences.
You can manage your cookie preferences at any time through our cookie consent center or through your browser settings. Our approach prioritizes your privacy while maintaining the functionality that makes your wellness experience exceptional.
How to Control Cookies:
Browser Settings
Control cookies through your browser's privacy settings. Most browsers allow you to block all cookies, accept all cookies, or notify you when cookies are set.
Cookie Consent Center
Use our cookie preference center to customize which types of cookies you accept. You can change these settings at any time.
Opt-Out Tools
Use industry opt-out tools to prevent tracking by advertising networks and analytics providers across multiple websites.
Important: Disabling certain cookies may affect website functionality and your user experience. Essential cookies are required for basic website operations and cannot be disabled.
Your Privacy Rights
As a user of our wellness platform, you have specific rights regarding your personal data and how it's used through cookies
Right to Access
Request information about what personal data we collect through cookies and how it's used.
Right to Rectification
Correct any inaccurate personal data we have collected through cookie usage.
Right to Erasure
Request deletion of your personal data collected through cookies when appropriate.
Right to Portability
Receive your personal data in a portable format for use with other services.
How to Exercise Your Rights
Contact Us
Reach out to our privacy team using the contact information below to submit your request.
[email protected]Verify Identity
We'll verify your identity to ensure data security and process your request within 30 days.
Confirmation
We'll confirm when your request has been processed and provide details of any actions taken.
Policy Updates
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised effective date.
When we make significant changes, we will notify you through appropriate means, such as a prominent notice on our website or direct communication. We encourage you to review this policy periodically to stay informed about our cookie practices.
This Cookie Policy was last updated on January 1, 2025, and is effective immediately upon posting. Your continued use of our website after any modifications constitutes acceptance of the updated policy.
Questions About Our Cookie Policy?
Our privacy and data protection team is here to help you understand our cookie practices and address any concerns
Address
Natural Wellness Solutions Ltd
20 Fenchurch St
London, EC3M 3BY
United Kingdom
Business Hours
Monday - Friday
9:00 AM - 6:00 PM
GMT (Greenwich Mean Time)
For urgent privacy matters, please contact our Data Protection Officer directly.